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A recent
study claimed that managers spent between 25%-50% of their time
in meetings. Little of this time it would seem is productive. Too
many managers fit their work schedule around meeting times, and
end up putting in excess hours just to get their work done. Its
no wonder then that Scott Adams chooses to use meetings and all
their deficiencies as a fodder for many of his Dilbert strips.
So, if ever there were an issue for managers to exert leadership,
it is in the management of meetings. Two attributes of leadership
can help alleviate "meeting fatigue." The first is the
ability to adhere to a clear vision of the future; and the second
is empowerment; i.e., encouraging autonomy within others so that
everyone feels a part of the team.
Exerting vision and empowerment can lead to fewer, shorter, and
more productive meetings. Here are some steps you might take as
a meeting leader. [See diagram at the end of article.]
First,
determine the purpose for the meeting. Every meeting should
have a compelling reason to collect people together in one location.
Among the reasons to have a meeting are to gather information, review
work, determine solutions, generate ideas, and make decisions. All
of these activities may be valid reasons for having a meeting, but
none of them must occur exclusively in a meeting.
For example, if the purpose of a meeting is to gather information
or review progress, think of ways to accomplish the tasks by using
voice-mail or e-mail? A comprehensive status report cover the same
ground. If so, dont have a meeting. Work behind the scenes
to collect information, report it, and disseminate it. Dont
waste everyones time by calling a meeting.
Second, draw up the agenda based upon the meeting purpose. Include
topics that pertain to the need for the meeting. If you want to
gather information, structure the meeting in a logical manner so
that information can be imparted quickly and efficiently. Ask information
providers to bring materials to the meeting so it can be distributed
and used for reference. If the meeting is structured around finding
a solution or making a decision, limit the agenda items to the topic
at hand. Be very clear and specific.
Structure the meeting around those activities. Do not fall into
the trap of thinking that just because you have convened a group
means you must cover everyones pet project. No! Think of why
youre having the meeting and act accordingly.
If creativity is your goal, think about having the meeting in a
place that encourages freer-thinkinga coffee bar, a restaurant,
or a park. You want to provide an atmosphere where participants
can express themselves. Consider providing light refreshments as
part of the discussion.
Third, establish ground rules for discussion. The meeting leader
should insist that all comments be direct and to the point. Allow
participants to finish their comments, but request that they be
brief. Insist that people confine their remarks to issues, not to
people.
If someone does ramble, the meeting leader should gently intervene,
either with probing questions (Can you explain what you mean
by
) or wrap-up statements (If I heard you correctly,
you are saying
) Other participants will thank you for
your intervention.
During idea sessions, or even preliminary problem-solving sessions,
it might be useful to borrow techniques from the art of dialogue.
This technique, which takes practice to master, encourages participants
to express their viewpoints without fear of contradiction nor recrimination.
It starts by letting people "speak to the center of the room."
Listeners are encouraged to reflect before they speak. In this way,
participants learn more about each other as well as collectively
build a "verbal database" of information that can be used
in future discussions.
Fourth, limit debate. One reason meetings seem interminable
is that too often they become sparring sessions for rivals or arenas
for one-upmanship. This makes for fine "business theater,"
but it makes for a long-winded meeting. Hold to the ground rules;
discussion yes, lengthy debates, no!
Fifth, adhere to the agenda items. This is important. The meeting
leader should request that participants address the issues at hand.
Discussions that involve other matter can be held "off line"
with one or more people at a different time. (There is, however,
a place for "agenda-less" meetings. They are really "dialogue
sessions" and not governed by the same criteria.)
Sixth, end meeting at scheduled time. Imagine a meeting that
ends when its supposed to. Bringing a meeting to a close on
time is a genuine act of leadership. It demonstrates that you have
a vision and that you value your colleagues time.
As a final thought, consider ways to avoid future meetings. Before
the next meeting occurs, solicit opinions on how to accomplish activities
normally accomplished in meetings outside of the format. The list
of possible solutions just might surprise you.
For example, information gathering might be delegated to one or more
persons on a rotating basis. Review sessions might be delegated to
a single person, empowered to speak for the group. Creative sessions
might occur in small groups in less formal situations, say in the
cafeteria, or at an off-site location. If the lesser activities are
relegated to time outside of the meeting, then the meeting leader
can focus the purpose and the agenda on major issues, such as decision-making.
Leadership in meetings is, above all, practical. It is about creating
a clearer picture of the future, imposing order onto disorder, and
working together with others. All of these skills come to bear in
leading an effective meeting.
Dont misunderstand. Meetings can play a valuable role. Often
the best way to convey information quickly, or generate creative solutions
is by holding a meeting. Nothing can replace the human interaction
that occurs with face-to-face contact. But managers must realize that
not every topic, not every issue, requires this degree of human connection.
And by extension fewer meeting might just make for better, more productive
meetings in the future. People might actually look forward to the
sessions as a welcome change of pace
instead of the way things
are today.
Try some or all of these steps in your next meeting, and you just
get home before seven oclock.
Flow Chart for Leading an Effective Meeting
" John Baldoni 1998
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